Refund policy

At Aina Jewellers customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted. Please read it carefully before making a purchase.

Return Eligibility Criteria

You may request a return if:

The item is unused, unworn, and in its original condition
The item is returned in original packaging with all tags and accessories
Proof of purchase (order number or receipt) is provided

Items that show signs of use, damage caused by the customer, or missing packaging may not be eligible for return.

Return Timeframe

Returns must be requested within [3 DAYS] from the date of delivery.
Any return requests made after this period may not be accepted.

Refund Process and Timing

Once we receive and inspect the returned item:

You will be notified of approval or rejection of your refund
If approved, the refund will be processed to your original payment method
Refunds are typically completed within [24 hours]

Please note that bank or payment gateway processing times may vary.

Exchange Options

We offer exchanges for eligible items in case of:

Size issues
Color or model preference (subject to availability)

To request an exchange, please contact us at [esjewellers03@gmail.com] within the return timeframe. If the requested item is unavailable, a refund may be issued instead.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Contact us within [2-3 DAYS] of delivery
Provide clear photos or videos showing the issue

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale or non-returnable
Gift cards or digital products
Items damaged due to misuse, neglect, or improper handling
Items returned without original packaging or after the return period

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item)
Shipping charges are non-refundable unless otherwise stated

We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.